SHIPPING AND DELIVERY
1. Delivery time for garments
Generally, items are available for delivery between 3 to 10 working days.
2. Which countries do you deliver to?
We are able to deliver to the UK as well as Worldwide destinations.
3. What shipping service do you use?
We use Royal Mail to ship nationally and internationally. We can also deliver using courier services such as FedEx, Citylink, UPS and DHL depending on the weight of your parcel - however using these services usually entail higher shipping costs.
Please allow between 3 - 10 working days from the date of dispatch sent nationally within the UK and up to 10 working days sent internationally.
Generally all orders are dispatched from our warehouse as per turnaround time mentioned in section 1 above except when there is a delay from the supplier. We cannot be held responsible for delays that may occur during transit or delays from the supplier, however we shall notify you if we are aware of any foreseeable delays, in which case we will offer you an alternative product or a refund.
Please note, during sale periods deliveries may be slightly delayed due to the high capacity of orders. If you have not received your delivery within 10 working days, please contact us.
If you would like items to be delivered earlier then please contact us to let us know. We can have the items sent via courier service which would entail higher delivery costs.
Please note that it is your responsibility to ensure all shipping address details are entered correctly to prevent problems. We cannot hold liability for unsuccessful/delayed deliveries due to an incorrect address.
A signature will be required on all deliveries. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery or alternatively you can pick up from the depot.
4. My order has not arrived yet
If your order has not arrived by the estimated delivery date, we're here to help. Contact us by calling +447851646686 or via email at firstname.lastname@example.org.
To provide an efficient service please ensure you have your order confirmation number to hand and details of the items you have ordered.
5. Shipping Charges
These are applied per product and vary from country to country. The minimum charges for Postage & Packing are stated on each item for national delivery within the UK.
UK national delivery rates are not sufficient to cover international postage rates, therefore additional shipping costs for international delivery must me purchased corresponding to the country where the item is to be delivered. Each country is allocated a zone which is priced accordingly. Please refer to the pricing zone map to determine the corresponding postage cost and purchase the additional postage required.
Please note, that these are extra expenses required to cover the cost for the item to be delivered to you internationally and NOT the full fee for international postage. So you are not paying double postage , but only the extra expenses to compensate the deficiency that remains for international delivery.
The following equation explains the format of the payment for international shipping costs.
[UK national delivery rate] + [additional cost] = international postage rate.
When ordering goods from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
7. What happens to my delivery on bank holidays?
UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over the UK Bank Holidays detailed below:
· 1st January - New Year's Day
- 14th April - Good Friday
· 17th April - Easter Monday
· 1st May - Early May Bank Holiday
· 29th May - Spring Bank Holiday
· 28th August - Summer Bank Holiday
· 25th December - Christmas Day
· 26th December - Boxing Day